If you have a question about shopping online at The eXpat Market Place, you may be able to find an answer below. Here are some of our customers’ most frequently asked questions.
If your question is not answered below, please contact us
Why should I use The eXpat Market Place?
• Love shopping online?
• Love comparing the biggest variety of products?
• Love purchasing from trusted UK retailers who deliver to you in Europe?
• Love saving money?
• Yes, that’s why. Capiche?
Is the eXpat Market Place a shop?
No, we are not a shop. We compare UK shop prices on a wide range of products. We show you where on the web you can find what you’re looking for and at what price. Once you decide you would like to buy a product, you click through directly to that shop’s site. You will deal directly with that shop after that stage. If you have any problems with an order you should contact that shop directly.
How do I find the products I am looking for?
Please read our tutorial on how to find products on The eXpat Market Place.
Does The eXpat Market Place search all the shops on the web?
No. We specialize in comparing products from UK shops who deliver to both the UK and to customers in Europe. If you are interested in goods listed and you click through to the retailer’s site, the retailer pays us a small referral fee. There is no cost to you as a user.
If you know of any UK shops which deliver to Europe but who are not listed on our website we’d love to hear it! We are constantly looking for new shops to join us.
What does The eXpat Market Place do if I have a problem with a shop listed on their site?
Because we have been running our Uk shoppinginspain.com website for over 5 years we’ve had years of experience dealing with UK online shops . We very rarely hear a bad word against the shops on our website, but we keep an eye on our customers’ feedback.
If we get complaints about a particular shop, we’ll look into whether we should continue to list them or not and, if necessary, we can remove sites while they sort out problems at their end.
Please note The eXpat Market Place cannot enter into any discussions between yourself and a shop about goods you’ve purchased from them.
How frequently are the prices updated?
The prices on our site are updated at least daily and where possible more frequently. The shops we list promise us that all the information they provide about the product for sale, including the price, is accurate and up to date. They have a duty to update the information if it is inaccurate and it is very rare that the prices for a product will differ between our site and the shop’s website. If you discover a discrepancy, please report it to us because we only wish to list stores that deliver on their promises.
How can I advertise on The eXpat Market Place
Navigate to our Contact Us section and send us a mail for further details. We promise to respond if you ask us nicely.
What is included in the price displayed?
Shops on our site are required to display the cost of the item and the delivery charges separately. Prices displayed include any applicable taxes and fees.
How does The eXpat Market Place.co.uk make money?
The eXpat Market Place acts as an intermediary between online shoppers and online retailers. Our aim is to provide shoppers with a simple and transparent online shopping experience, whilst helping retailers to find customers who are interested in their products.
Our heritage and proven track record throughout the last 5 years online have enabled us to build relationships with hundreds of UK-based and international online retailers and UK brands. This means we can offer our customers an enormous range of products from the web’s most trusted merchants.
Will I need to pay anything else when the products are delivered?
If you live in the European Union, you won’t. The price shown in your shopping basket includes all other charges already. Excluding the zones that have added tax, eg Canary Islands, etc. If you live outside of the European Union, call your local Chamber of Commerce they should be able to give you full information straight away. You should tell them you want to import products from the European Community.
And here you have the duties you might pay for deliveries to different countries outside of mainland Europe:
Australia: 15%
Bahamas: 35%
Brazil: 50%
Canada: 30%
Costa Rica: 9%
Cuba: 15%
Chile: 19%
China, República de: 12%
Dominicana, República: 8%
Ecuador: 20%
Egypt: 5%
Emiratos Árabes: 5%
Filipinas: 3%
Guatemala: 20%
Hong Kong: Free
Israel: 17.5%
Japan: 5%
Korea: 18%
Mexico: 15%
New Zealand: 20%
Norway: 25%
Russia: 35.85%
Thailand: 10%
Taiwan: 5%
Turkey: 21%
USA: Free
Uruguay: 22.5%
Venezuela: 44%
South Africa 15%
Switzerland 7.5%
Please Note: This information is from the DG Trade European Commission Website and is to be used as a guide only. Customs payments and rules do vary from one country to another and it’s difficult to know the exact variations between them.
We recommend that you call your local Chamber of Commerce to get more exact information. You only need to tell them you want to import products from the European Community.
IMPORTANT / Customs Duties: By law the original invoice must accompany your package when clearing customs. Under no circumstances can we alter the total amount of your order to reflect a lower price.
